PRIVACY POLICY

Last Updated: June 18, 2026

“1-800-NO-FAULT,” “we,” “us,” or “our” means 1800NOFAULT, LLC, together with its affiliates and related entities, including 305 No Fault, Inc., that provide, operate, support, or market accident-related referral, advertising, and connection services. This Privacy Policy explains how we collect, use, disclose, and share personal information when you visit our website, submit an inquiry, call us, text us, respond to our advertisements, communicate with our representatives,use our online forms, or otherwise use our online or offline services (collectively, the “Services”).

Our Services are intended to help connect individuals seeking accident-related assistance with independent third-party providers, which may include medical providers, diagnostic providers, rehabilitation providers, insurance-related service providers, and licensed attorneys. Those third parties are not owned or controlled by us, and their privacy practices are governed by their own policies.

1. Information We Collect 

We collect information you provide to us, information collected automatically when you use our website, and information we may receive from advertising, analytics, or service providers.

Information you provide may include:

• Name, phone number, email address, mailing address, and other contact information;
• Information about an accident, injury, claim, insurance, or request for assistance that you choose to provide;
• Communications with us, including calls, texts, emails, chats, form submissions, and voicemails;
• Information needed to verify, fulfill, or follow up on promotional offers, vouchers, or similar programs; and
• Any other information you choose to submit.

Information collected automatically may include:

• IP address, browser type, device type, operating system, and approximate location;
• Pages visited, links clicked, referring URLs, date and time of visits, and other website usage information; and
• Cookie, pixel, advertising, and analytics information, as described below.

Please do not submit sensitive, confidential, privileged information, or unnecessary medical information. If you provide health, injury, insurance, or claim-related information, we will use and share it as described in this Policy and as permitted by applicable law. If you provide health, injury, insurance, or claim-related information, we will use and share it as described in this Policy and as permitted by applicable law.

2. How We Use Information

We may use information received or collected for the following purposes:

• To respond to your inquiries and requests for accident-related assistance;
• To help connect you with independent medical providers or attorneys who may be able to assist you;
• To communicate with you by phone, text, email, chat, or other methods about your request;
• To provide customer support, follow-up, administrative messages, and service-related communications;
• To verify eligibility for and deliver promotional offers, vouchers, or similar programs;
• To operate, maintain, analyze, and improve our website, advertising, and Services;
• To send marketing or promotional communications, where permitted by law;
• To detect, prevent, and address fraud, misuse, security incidents, or unlawful activity;
• To comply with legal obligations and enforce our rights, agreements, and policies; and
• For any other purpose disclosed to you at the time information is collected or with your consent.

3. How We Share Information

We may share information in the following ways:

• With independent providers and licensed attorneys. We may share your information with third parties who may be able to respond to your accident-related request, including medical providers, diagnostic centers, rehabilitation providers, insurance-related service providers, and licensed attorneys. These parties may contact you directly.
• With related companies and affiliates. We may share information among our affiliated and related companies, including 305 No Fault, Inc., for the purposes described in this Privacy Policy, including responding to inquiries, coordinating services, supporting operations, marketing, compliance, analytics, and customer support.
• With vendors and service providers. We may share information with companies that help us operate our business and Services, including call centers, call tracking providers, website hosting providers, data analytics providers, marketing platforms, email and SMS vendors, payment processors, voucher fulfillment providers, and customer relationship management platforms.
• With advertising and analytics partners. We may use advertising networks, analytics providers, pixels, cookies, and similar technologies to measure campaign performance, improve our website, and deliver relevant advertising.
• With promotion partners. If you participate in a promotion, voucher, giveaway, or similar program, we may share information as needed to verify eligibility, fulfill the promotion, prevent misuse, and administer the program.
• For legal, safety, and compliance purposes. We may disclose information when required or permitted by law, court order, subpoena, government request, or when we believe disclosure is necessary to protect our rights, users, business, or others.
• In business transactions. We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

We do not sell personal information for compensation. We may receive compensation in connection with advertising, marketing, or related services, as permitted by applicable law. Some privacy laws may define certain sharing, advertising, or analytics activities as a “sale” or “sharing” of personal information. You may contact us using the information below to ask about available privacy choices.

4. Calls, Text Messages, Emails, and Consent

By submitting your contact information, calling us, texting us, using our website, responding to an advertisement, or otherwise requesting assistance, you consent to receive communications from 1-800-NO-FAULT and its service providers, contractors, and representatives regarding your inquiry. These communications may include calls, text messages, emails, prerecorded messages, or communications made using an automatic telephone dialing system, where permitted by law. Calls or messages may be routed through business phone systems, call tracking technology, mobile devices, or third-party communication platforms used to respond to your request.

Consent to marketing communications is not required as a condition of obtaining services. Message and data rates may apply. Message frequency may vary. You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of text messages by replying STOP, and you may request help by replying HELP. Even after an opt-out, we may still send non-marketing communications, such as responses to your request, service-related messages, or legally required notices.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand website traffic, improve user experience, measure advertising performance, and deliver relevant advertising. These technologies may be provided by third parties such as analytics providers, advertising networks, and social media platforms.

You can usually adjust cookie settings through your browser. Some browsers also offer signals or settings that may limit certain tracking. If you disable cookies, some website features may not work properly.

6. Call Tracking and Recording

Calls to us, including calls initiated through our website, advertisements, referrals, direct contact with a representative, or other communication channels, may be routed through call tracking technology, business phone systems, mobile devices, or third-party communication platforms. Calls may be recorded or monitored for quality assurance, training, compliance, analytics, and marketing purposes. By calling us, you consent to recording or monitoring where permitted by applicable law. If you do not want a call recorded, please notify the representative at the beginning of the call.

7. How We Protect and Retain Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to respond to requests, operate our Services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and prevent fraud or misuse.

8. Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or other control over certain personal information. You may also have the right to opt out of certain marketing communications or certain types of data sharing. To submit a request, contact us using the information below. We may need to verify your identity before processing a request, and we will respond as required by applicable law.

9. Third-Party Websites and Services

Our website, advertisements, or communications may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review the privacy policy of any third party you choose to use or contact.

10. Children

Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of the Services after a revised Policy is posted means the revised Policy applies going forward.

12. California Privacy Notice

If you are a California resident, this section supplements this Privacy Policy. California law may provide you with rights to know, access, correct, delete, and obtain information about the personal information we collect, use, disclose, sell, or share; to opt out of the sale or sharing of personal information; to limit certain uses of sensitive personal information, where applicable; and to not be discriminated against for exercising your privacy rights.

We collect, use, disclose, and retain the categories of personal information described in this Privacy Policy for the purposes described in this Privacy Policy. We may disclose personal information to service providers, analytics providers, advertising partners, attorneys, medical providers, insurance-related entities, and other parties as described in this Privacy Policy.

We do not sell personal information for monetary compensation. However, certain uses of cookies, pixels, analytics, or advertising technologies may constitute a “sale” or “sharing” under California law. 

We use sensitive personal information only as reasonably necessary to provide our Services, respond to requests, comply with legal obligations, prevent fraud, and protect our rights. We do not use sensitive personal information to infer characteristics about individuals.

To exercise your California privacy rights, contact us at marketing@thenofaultgroup.com, use any available preference tools on our website, including the “Do Not Sell or Share My Personal Information” link, or contact us at the mailing address listed below. We may verify your identity before processing a request, and authorized agents may submit requests on behalf of California residents as permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us at:

1800NOFAULT, LLC
2990 Ponce de Leon
Coral Gables, FL 33134
Email: marketing@thenofaultgroup.com

Phone number: 1-800-663-2858